Our holidays are designed for people with mild to moderate disabilities who are relatively autonomous in their living skills.
Holiday facilitators provide 24 hour assistance and personal attendant care in all areas as required by the holiday guest, including, personal hygiene, special dietary requirements, administration of medication, care of personal spending money, mobility support, support for specific diagnosed conditions such as epilepsy and diabetes.
We are able to provide personal care and assistance for a wide and varying range of disabilities. We are unable to provide assistance for people with violent behaviour.
The ratio of facilitators to guests on most holidays is 1-to-3 or 1-to-4 depending on the holiday and guests attending. On some holidays guests must be fully ambulant and have quite autonomous living skills as they are either crowded environments or require a moderate level of fitness to endure. If you have a physical disability many of our holidays will be suitable for your provided you can weightbear to transfer to vehicles, toilet and shower chairs.
risk management
travel insurance
Holiday guests are protected by travel insurance with cover for cancellation charges, luggage, travel delay, loss of income, disability, accidental death and personal liability.
travel bookings
All travel arrangements, including travel insurance, are arranged by our affiliated licensed travel agent, Cooroy Travel (License No. TAG339). Guest payments for travel costs are made to Cooroy Travel.
liability insurance
Sunshine Coast Supported Holidays have in place a Broadform Tourism Liability insurance policy for its protection and that of its holiday guests.
workcover
Sunshine Coast Supported Holidays facilitators are covered for injury in the workplace by our Workcover Queensland Insurance Policy.
facilitators duty of care
Prudence to ensure holiday guests are not exposed to circumstances that threaten life, injury or other personal harm.
Guest and Company Confidentiality
Quality support, dignity and respect for holiday guests at all times.
grievance policy
Complaints, suggestions and feedback allow us to continuously improve services and relationships between our guests and the wider community. If you are ever not happy with our services please let us know so that we may address the issue. Your complaint, suggestion or feedback will be dealt with in a confidential and professional manner. If at any time you are not satisfied with our service and feel your complaint has not been adequately addressed we recommend contacting your local State Government Disability Department Complaints Division or another agency such as the Ombudsman to assist with any mediation that may be required.
holiday facilitators
Facilitators undergo an induction program and are provided with a comprehensive set of policies and procedures. All have qualifications and/or skills working with people with disabilities. They are contracted on a mutual obligation basis and are required to sign confidentiality agreements. Facilitators undergo police and suitability checks and have current senior first aid training. Most importantly, our facilitators are compassionate people with common sense and great humour. Sunshine Holidays management is in attendance and “hands-on” for all holidays.
emergency contacts
Holiday facilitators always carry mobile telephones for
ease of contact and in the event of any emergency.
privacy policy
Sunshine Coast Holidays respects and values the privacy of all information we handle about our guests, their carers and our facilitators by complying with the Commonwealth Privacy Act 1988 and its principles. We collect personal details and guests' sensitive information for the primary purposes of providing our holiday services and to meet our duty of care obligations. We securely store all personal details.
